Privacy policy
Privacy Policy
Last updated: May 22, 2026
TicketRoam operates this website and online ticket marketplace. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase tickets, contact us, or otherwise use our services.
By using TicketRoam, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with TicketRoam, we may collect the following types of personal information:
Contact information, including your name, email address, phone number, billing address, and any information you submit through our contact form.
Order information, including the tickets you view, add to cart, purchase, cancel, or request support for.
Payment and transaction information, including payment method details, payment confirmation, billing details, transaction history, and refund information. Payment information is processed by Shopify and/or third-party payment providers. We do not store full credit card numbers.
Communication information, including messages you send to us, support requests, refund or buyer guarantee inquiries, and any details you provide to help us assist with your order.
Device and usage information, including your IP address, browser type, device information, pages viewed, referring website, session activity, and interactions with our website.
Marketing information, including email preferences, abandoned checkout activity, and interactions with promotional emails where permitted by law.
2. How We Collect Personal Information
We collect personal information in the following ways:
Directly from you when you place an order, complete checkout, contact us, subscribe to emails, or submit information through the website.
Automatically when you browse our website, including through cookies, analytics tools, pixels, and similar technologies.
From service providers, including Shopify, payment processors, analytics providers, email service providers, fraud prevention tools, customer support tools, and advertising or marketing platforms.
3. How We Use Personal Information
We use personal information to:
Process orders and payments.
Deliver PDF tickets by email.
Provide customer support.
Respond to order, ticket delivery, refund, cancellation, and buyer guarantee questions.
Send transactional emails, including order confirmations, payment confirmations, refund notices, cancellation notices, and ticket delivery updates.
Send abandoned checkout emails or promotional emails, where permitted by law.
Improve our website, services, checkout experience, customer support, and fraud prevention.
Detect, prevent, and investigate fraud, abuse, security incidents, unauthorized activity, or violations of our policies.
Comply with legal, tax, accounting, regulatory, and dispute resolution obligations.
4. Ticket Delivery and Order Support
We may use your order details, contact information, selected ticket date and time, and communication history to help process your order, deliver your tickets, verify support requests, and resolve ticket-related issues.
If you contact us about an order, we may ask for information such as your order number, visit date, ticket time, email address used at checkout, and other details needed to locate and assist with your booking.
5. Marketing and Abandoned Checkout Emails
If you begin checkout, subscribe to marketing, or otherwise provide permission where required, we may use your email address to send abandoned checkout reminders or promotional messages.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails. Even if you unsubscribe from marketing emails, we may still send transactional emails related to your orders, payments, refunds, cancellations, ticket delivery, or customer support.
6. Cookies and Tracking Technologies
We use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, improve performance, analyze website traffic, support checkout functionality, prevent fraud, and deliver or measure advertising.
You can control cookies through your browser settings. Blocking certain cookies may affect website functionality, including checkout.
7. How We Disclose Personal Information
We may disclose personal information to:
Shopify, which hosts and powers our online store and checkout.
Payment processors and financial service providers that process payments, refunds, chargebacks, and fraud checks.
Technology and service providers that help us operate the website, deliver emails, manage orders, provide customer support, analyze website activity, prevent fraud, and secure our services.
Marketing and advertising partners, where permitted by law, to help us measure advertising performance or send relevant communications.
Professional advisors, including legal, accounting, compliance, insurance, or business advisors.
Government authorities, regulators, law enforcement, courts, or other parties where required by law or necessary to protect our rights, users, business, or services.
Successors or potential buyers in connection with a business transaction such as a merger, acquisition, financing, restructuring, or sale of assets.
8. Relationship with Shopify
TicketRoam is powered by Shopify. Information you submit through our website and checkout may be transmitted to Shopify and processed by Shopify to provide hosting, checkout, payment, analytics, security, fraud prevention, and other store-related services.
Shopify may process personal information according to its own privacy practices. Depending on where you live, you may have privacy rights that can be exercised directly with Shopify through Shopify’s privacy tools.
9. Third-Party Links
Our website may link to third-party websites, including official venue websites, payment providers, Shopify services, or other external resources. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites. You should review their privacy policies before providing personal information.
10. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, process orders, deliver tickets, provide support, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.
The length of time we retain information may vary depending on the type of information, the reason it was collected, legal requirements, and operational needs.
11. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
Do not send sensitive information through unsecured channels unless necessary.
12. Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of personal information.
Request a copy of your personal information.
Opt out of certain marketing communications.
Opt out of certain targeted advertising or sharing practices, where applicable.
Withdraw consent where processing is based on consent.
To exercise privacy rights, contact us at support@ticketroam.com. We may need to verify your identity before processing your request.
13. International Transfers
We may process, store, or transfer personal information outside your country of residence, including to countries where Shopify, payment processors, service providers, or other partners operate.
Where required by law, we rely on appropriate safeguards for international transfers.
14. Children’s Privacy
TicketRoam is not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe a child has provided personal information to us, contact us at support@ticketroam.com and we will take appropriate steps to delete it where required.
15. Independent Marketplace Disclosure
TicketRoam is an independent ticket marketplace and is not affiliated with, endorsed by, or operated by the Anne Frank House or any museum, venue, attraction, or official box office.
Tickets may be priced above face value.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or operational needs.
When we update this Privacy Policy, we will revise the “Last updated” date above and post the updated version on this page.
17. Contact Us
For questions about this Privacy Policy or your personal information, contact us at:
support@ticketroam.com