Policies

Privacy Policy

Last updated: May 22, 2026

TicketRoam operates this website and online ticket marketplace. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase tickets, contact us, or otherwise use our services.

By using TicketRoam, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with TicketRoam, we may collect the following types of personal information:

Contact information, including your name, email address, phone number, billing address, and any information you submit through our contact form.

Order information, including the tickets you view, add to cart, purchase, cancel, or request support for.

Payment and transaction information, including payment method details, payment confirmation, billing details, transaction history, and refund information. Payment information is processed by Shopify and/or third-party payment providers. We do not store full credit card numbers.

Communication information, including messages you send to us, support requests, refund or buyer guarantee inquiries, and any details you provide to help us assist with your order.

Device and usage information, including your IP address, browser type, device information, pages viewed, referring website, session activity, and interactions with our website.

Marketing information, including email preferences, abandoned checkout activity, and interactions with promotional emails where permitted by law.

2. How We Collect Personal Information

We collect personal information in the following ways:

Directly from you when you place an order, complete checkout, contact us, subscribe to emails, or submit information through the website.

Automatically when you browse our website, including through cookies, analytics tools, pixels, and similar technologies.

From service providers, including Shopify, payment processors, analytics providers, email service providers, fraud prevention tools, customer support tools, and advertising or marketing platforms.

3. How We Use Personal Information

We use personal information to:

Process orders and payments.

Deliver PDF tickets by email.

Provide customer support.

Respond to order, ticket delivery, refund, cancellation, and buyer guarantee questions.

Send transactional emails, including order confirmations, payment confirmations, refund notices, cancellation notices, and ticket delivery updates.

Send abandoned checkout emails or promotional emails, where permitted by law.

Improve our website, services, checkout experience, customer support, and fraud prevention.

Detect, prevent, and investigate fraud, abuse, security incidents, unauthorized activity, or violations of our policies.

Comply with legal, tax, accounting, regulatory, and dispute resolution obligations.

4. Ticket Delivery and Order Support

We may use your order details, contact information, selected ticket date and time, and communication history to help process your order, deliver your tickets, verify support requests, and resolve ticket-related issues.

If you contact us about an order, we may ask for information such as your order number, visit date, ticket time, email address used at checkout, and other details needed to locate and assist with your booking.

5. Marketing and Abandoned Checkout Emails

If you begin checkout, subscribe to marketing, or otherwise provide permission where required, we may use your email address to send abandoned checkout reminders or promotional messages.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails. Even if you unsubscribe from marketing emails, we may still send transactional emails related to your orders, payments, refunds, cancellations, ticket delivery, or customer support.

6. Cookies and Tracking Technologies

We use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, improve performance, analyze website traffic, support checkout functionality, prevent fraud, and deliver or measure advertising.

You can control cookies through your browser settings. Blocking certain cookies may affect website functionality, including checkout.

7. How We Disclose Personal Information

We may disclose personal information to:

Shopify, which hosts and powers our online store and checkout.

Payment processors and financial service providers that process payments, refunds, chargebacks, and fraud checks.

Technology and service providers that help us operate the website, deliver emails, manage orders, provide customer support, analyze website activity, prevent fraud, and secure our services.

Marketing and advertising partners, where permitted by law, to help us measure advertising performance or send relevant communications.

Professional advisors, including legal, accounting, compliance, insurance, or business advisors.

Government authorities, regulators, law enforcement, courts, or other parties where required by law or necessary to protect our rights, users, business, or services.

Successors or potential buyers in connection with a business transaction such as a merger, acquisition, financing, restructuring, or sale of assets.

8. Relationship with Shopify

TicketRoam is powered by Shopify. Information you submit through our website and checkout may be transmitted to Shopify and processed by Shopify to provide hosting, checkout, payment, analytics, security, fraud prevention, and other store-related services.

Shopify may process personal information according to its own privacy practices. Depending on where you live, you may have privacy rights that can be exercised directly with Shopify through Shopify’s privacy tools.

9. Third-Party Links

Our website may link to third-party websites, including official venue websites, payment providers, Shopify services, or other external resources. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites. You should review their privacy policies before providing personal information.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, process orders, deliver tickets, provide support, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.

The length of time we retain information may vary depending on the type of information, the reason it was collected, legal requirements, and operational needs.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

Do not send sensitive information through unsecured channels unless necessary.

12. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you.

Request correction of inaccurate personal information.

Request deletion of personal information.

Request a copy of your personal information.

Opt out of certain marketing communications.

Opt out of certain targeted advertising or sharing practices, where applicable.

Withdraw consent where processing is based on consent.

To exercise privacy rights, contact us at support@ticketroam.com. We may need to verify your identity before processing your request.

13. International Transfers

We may process, store, or transfer personal information outside your country of residence, including to countries where Shopify, payment processors, service providers, or other partners operate.

Where required by law, we rely on appropriate safeguards for international transfers.

14. Children’s Privacy

TicketRoam is not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided personal information to us, contact us at support@ticketroam.com and we will take appropriate steps to delete it where required.

15. Independent Marketplace Disclosure

TicketRoam is an independent ticket marketplace and is not affiliated with, endorsed by, or operated by the Anne Frank House or any museum, venue, attraction, or official box office.

Tickets may be priced above face value.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or operational needs.

When we update this Privacy Policy, we will revise the “Last updated” date above and post the updated version on this page.

17. Contact Us

For questions about this Privacy Policy or your personal information, contact us at:

support@ticketroam.com

Refund Policy

Last updated: May 22, 2026

TicketRoam is an independent ticket marketplace. We are not affiliated with any museum, venue, attraction, event organizer, or official box office. Ticket prices may be above or below the original face value.

All sales are final once an order is placed, except where a refund is required by law or expressly allowed under this Refund Policy.

1. General Refund Policy

Because tickets are time-sensitive and limited-quantity products, we generally do not offer refunds, cancellations, exchanges, or store credit after purchase.

This includes, but is not limited to:

- Change of mind
- Travel changes
- Late arrival
- Failure to attend
- Duplicate purchases made by the customer
- Tickets purchased for the wrong date, time, venue, city, or attraction
- Failure to review ticket details before purchase
- Weather, unless the venue, attraction, or event organizer officially cancels admission
- Denied entry caused by the customer’s actions, including missing ID, violation of venue rules, dress code issues, intoxication, security refusal, or arriving outside the permitted entry window

2. When Refunds May Be Issued

A refund may be issued only in the following situations:

- The event, attraction, or admission is officially canceled and no replacement date, alternative admission, or credit is provided
- TicketRoam is unable to fulfill your order
- The tickets delivered are materially different from what was purchased
- The tickets are invalid, and you provide reasonable evidence from the venue, attraction, or organizer confirming they were not accepted
- A refund is required under applicable law

3. Postponed or Rescheduled Events

If an event, attraction, or admission time is postponed or rescheduled, your tickets will usually remain valid for the new date or time.

Refunds are not guaranteed for postponed or rescheduled events unless the original provider, venue, attraction, organizer, or applicable law allows a refund.

4. Digital Ticket Delivery

Most tickets are delivered electronically. Once tickets have been delivered, the order is considered fulfilled.

TicketRoam is not responsible for issues caused by:

- Incorrect email addresses entered at checkout
- Failure to check spam, junk, promotions, or other email folders
- Customer inability to access email or mobile wallet apps
- Device, internet, or software issues

5. Review Your Order Before Purchase

Customers are responsible for reviewing all order details before completing payment, including:

- Event, attraction, or venue name
- Date and time
- Location
- Quantity
- Ticket type
- Entry restrictions
- Delivery method
- Total price, including fees

By placing an order, you confirm that the order details are correct.

6. Refund Method

Approved refunds will be issued to the original payment method used at checkout.

Refund processing times vary depending on your bank, card issuer, or payment provider. TicketRoam cannot control how long your financial institution takes to post the refund after it has been issued.

7. Fees

Service fees, processing fees, delivery fees, and other non-ticket charges may be non-refundable unless required by law.

If a refund is approved, TicketRoam may deduct non-refundable costs already incurred, unless prohibited by applicable law.

8. Chargebacks and Payment Disputes

Before filing a chargeback or payment dispute, please contact us so we can review the issue.

If a chargeback is filed for an order that was properly fulfilled under this policy, TicketRoam may provide order records, delivery confirmation, ticket details, and customer communications to the payment processor.

9. How to Request a Refund Review

To request a refund review, contact us at:

support@ticketroam.com

Please include:

- Your full name
- Order number
- Email used at checkout
- Event, attraction, or ticket name
- Reason for the request
- Any supporting evidence, such as screenshots, venue emails, or written confirmation from the venue, attraction, or organizer

Refund requests must be submitted within 7 days of the scheduled event, attraction visit, or admission date. Requests submitted after this period may be denied.

10. Policy Updates

TicketRoam may update this Refund Policy at any time. The policy in effect at the time of purchase will apply to that order, unless a change is required by law.

Terms of Service

Last updated: May 22, 2026

Welcome to TicketRoam. These Terms of Service (“Terms”) govern your access to and use of the TicketRoam website, online store, checkout, ticket marketplace, customer support, and related services.

By visiting our website, placing an order, or using our services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use our website or services.

1. About TicketRoam

TicketRoam is an independent ticket marketplace. We help customers purchase timed-entry tickets for museums, attractions, events, and similar experiences.

TicketRoam is not affiliated with, endorsed by, sponsored by, or operated by the Anne Frank House or any museum, venue, attraction, event organizer, or official box office unless clearly stated otherwise.

Tickets may be priced above face value.

2. Eligibility

By using TicketRoam, you confirm that you are at least the age of majority in your jurisdiction or that you are using the website with the permission and supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order or contacting us.

3. Ticket Listings and Availability

Ticket availability, prices, dates, times, descriptions, and other listing details may change at any time.

We make reasonable efforts to display accurate ticket information, but we do not guarantee that all information on the website will be free from errors, omissions, delays, or availability changes.

Submitting an order does not guarantee that your order has been accepted. Your order is accepted only when we confirm it.

4. Orders and Payment

When you place an order, you authorize us and our payment processors to charge your selected payment method for the full amount shown at checkout, including applicable taxes, fees, and charges.

We reserve the right to accept, decline, cancel, or review any order for any reason, including suspected fraud, pricing errors, ticket availability issues, payment issues, or violation of these Terms.

You are responsible for reviewing all order details before submitting payment, including ticket date, ticket time, quantity, email address, and billing information.

5. Ticket Delivery

Tickets are delivered electronically by email.

Unless otherwise stated, your PDF ticket will be emailed to you no later than 7 days before your visit. If your visit is less than 7 days away, we will work to deliver your ticket as soon as possible before your scheduled visit.

You are responsible for providing a valid email address at checkout and monitoring your inbox, spam folder, and promotions folder.

TicketRoam is not responsible for delays or failed delivery caused by incorrect email addresses, email filtering, customer mailbox issues, or other factors outside our control.

6. Using Your Ticket

You are responsible for bringing and presenting your ticket at the venue or attraction entrance.

No printing is required unless specifically stated. In most cases, you may show your PDF ticket on your phone.

Admission is ultimately controlled by the venue, attraction, museum, event organizer, or official entry staff. TicketRoam does not control venue policies, entry decisions, opening hours, security procedures, accessibility rules, age restrictions, prohibited items, or other on-site requirements.

You are responsible for arriving on time for your selected date and time.

7. TicketRoam Buyer Guarantee

Your order may be protected by TicketRoam’s buyer guarantee.

If there is an issue with your ticket, we will work to provide valid replacement tickets for the same date and time where reasonably possible.

If we are unable to provide valid replacement tickets for the same date and time, you may be eligible for a refund, subject to our review and applicable policies.

The buyer guarantee does not cover issues caused by customer error, including missed entry times, failure to attend, incorrect email address, failure to check email, failure to follow venue rules, denied entry due to customer conduct, or other circumstances outside TicketRoam’s control.

8. Refunds and Cancellations

Because tickets are purchased for a specific date and time, all sales are generally final once an order is confirmed.

Refunds, cancellations, or replacements may be considered only where required by law, where stated in our Refund Policy, or where covered by TicketRoam’s buyer guarantee.

If a refund is approved, it will be issued to the original payment method when possible. Processing times may vary depending on your bank, card issuer, or payment provider.

Service fees, processing fees, or other charges may be non-refundable unless required by law.

9. Pricing and Fees

Ticket prices may be above or below the original face value.

Prices, fees, taxes, and availability may change without notice. The amount charged is the amount shown at checkout when you place your order, subject to correction for obvious errors or technical issues.

We reserve the right to correct pricing errors, cancel affected orders, or contact you for further instructions before accepting an order.

10. Customer Responsibilities

You agree to:

Provide accurate order and contact information.

Review your selected ticket date, time, quantity, and email address before placing an order.

Check your email for ticket delivery and order updates.

Contact us promptly if you notice an issue with your order.

Follow all venue, museum, attraction, event, safety, security, and entry rules.

Not misuse, duplicate, alter, resell, or fraudulently use any ticket purchased through TicketRoam.

11. Prohibited Uses

You may not use our website or services:

For unlawful, fraudulent, abusive, or harmful purposes.

To interfere with website security, checkout, payments, or ticket delivery.

To scrape, copy, extract, or harvest website content or customer information.

To submit false, misleading, or inaccurate information.

To impersonate another person or entity.

To attempt unauthorized access to our systems, accounts, payment flows, or services.

To violate the rights of TicketRoam, Shopify, venues, customers, or third parties.

We may suspend access, cancel orders, refuse service, or take other action if we believe these Terms have been violated.

12. Third-Party Services

TicketRoam is powered by Shopify, which provides ecommerce, checkout, hosting, payment, analytics, and related services.

Payments may be processed by Shopify Payments, Shop Pay, card networks, banks, or other third-party payment providers.

By using our website and checkout, you acknowledge that third-party providers may process information and transactions according to their own terms and privacy policies.

13. Relationship with Shopify

TicketRoam is responsible for sales made through our store. Shopify provides technology and platform services that help us operate our website and checkout.

Shopify is not responsible for ticket availability, ticket delivery, venue admission, refunds, cancellations, customer support, or disputes between you and TicketRoam, except where Shopify is directly responsible under its own applicable terms.

14. Third-Party Websites and Venue Links

Our website may include links to third-party websites, including official venue websites, museum websites, payment providers, Shopify services, or other external resources.

We are not responsible for third-party websites, their content, pricing, availability, privacy practices, terms, or services.

You should review third-party policies before using their websites or services.

15. Intellectual Property

The TicketRoam website, branding, text, graphics, design, layout, logos, and other content are owned by TicketRoam or its licensors and are protected by intellectual property laws.

You may use the website for personal, non-commercial purposes only.

You may not copy, reproduce, distribute, modify, scrape, sell, or exploit any part of the website or services without our prior written permission.

16. Feedback and Communications

If you submit feedback, reviews, suggestions, comments, messages, or other content to TicketRoam, you grant us the right to use, reproduce, modify, publish, display, and distribute that content for business, support, operational, marketing, and service improvement purposes, subject to applicable law.

You agree that any information you submit will be accurate and will not violate the rights of others.

17. Privacy

Your use of TicketRoam is also governed by our Privacy Policy.

By using our website, placing an order, or contacting us, you acknowledge that personal information may be collected, used, shared, and processed as described in our Privacy Policy.

18. Errors and Service Changes

We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted.

We may update, suspend, modify, or discontinue any part of the website or services at any time without notice.

We are not responsible for website downtime, technical issues, payment processing delays, email delivery issues, or other interruptions outside our reasonable control.

19. Disclaimers

The website and services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, TicketRoam disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and reliability.

We do not guarantee uninterrupted website access, error-free operation, specific ticket availability, venue admission decisions, or that any venue will operate as scheduled.

20. Limitation of Liability

To the fullest extent permitted by law, TicketRoam and its owners, employees, contractors, service providers, affiliates, and partners will not be liable for indirect, incidental, special, punitive, consequential, or exemplary damages, including lost profits, lost revenue, lost data, travel costs, accommodation costs, missed events, or other losses arising from your use of the website, services, or tickets.

Our maximum liability for any claim related to an order will not exceed the amount you paid to TicketRoam for that specific order, unless a higher amount is required by law.

21. Indemnification

You agree to indemnify and hold harmless TicketRoam, Shopify, and our respective owners, employees, contractors, service providers, affiliates, and partners from claims, losses, damages, liabilities, costs, or expenses arising from your breach of these Terms, your misuse of the website or services, your violation of law, your violation of third-party rights, or your conduct at a venue or attraction.

22. Chargebacks and Payment Disputes

If you have an issue with your order, contact us first at support@ticketroam.com so we can review and attempt to resolve the issue.

You agree not to submit false or misleading chargeback claims. We may provide order records, ticket delivery records, customer communications, website terms, and other relevant evidence to payment processors, banks, card networks, or dispute resolution providers.

23. Governing Law

These Terms are governed by the laws of the jurisdiction in which TicketRoam is registered or headquartered, without regard to conflict of law principles, unless applicable consumer protection laws require otherwise.

Any disputes will be handled in the courts or dispute resolution forum with proper jurisdiction, unless applicable law provides otherwise.

24. Changes to These Terms

We may update these Terms from time to time.

When we update these Terms, we will revise the “Last updated” date above and post the updated version on this page.

Your continued use of the website or services after changes are posted means you accept the updated Terms.

25. Contact Us

For questions about these Terms, your order, ticket delivery, refunds, cancellations, or support, contact us at:

support@ticketroam.com